20+ years of experience in CRM/CX Product Management, Consulting, Pre-Sales and Account Management.
• Assisted global customers, across industries, in their Growth & Digital Transformation journeys.
• Led multiple Customer Experience Strategy (CRM, BPM, ECM) consulting assignments focusing on roadmap planning, developing business cases with returns and reducing TCO.
• Supported business growth through pre-sales and large deal management, business development and account penetration strategies.
• Incubated and grown practices through various business development and presales initiatives, account penetration strategies and acquisitions.

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